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Wigan Council invested £110 million in care and support packages for around 5,000 people. This included £31m for homecare. The system prior to this involved 25 providers operating across the borough at a varied cost and quality, disconnected from local communities and a poorly valued and rewarded workforce.

The ethical homecare framework changed all this through working with providers who were committed to the borough. This created a co-designed, affordable, and sustainable model that was respectful of profit and return for businesses but also ensured investment in local people and the place.

The selection process for companies was values-driven but with strong procurement, support to ensure it was robust.

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