Wigan Council invested ÂŁ110 million in care and support packages for around 5,000 people. This included ÂŁ31m for homecare. The system prior to this involved 25 providers operating across the borough at a varied cost and quality, disconnected from local communities and a poorly valued and rewarded workforce.

The ethical homecare framework changed all this through working with providers who were committed to the borough. This created a co-designed, affordable, and sustainable model that was respectful of profit and return for businesses but also ensured investment in local people and the place.

The selection process for companies was values-driven but with strong procurement, support to ensure it was robust.

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