Principles met

ReferKent launched in September 2022. The initiative was driven by a working group made up of different agencies from the public and voluntary sector across Kent. The group identified a need to mitigate the action of signposting. Often people are signposted from one organisation to another, and the person being signposted can feel as if no one is helping. If the person is not confident in reaching out, they may not get the help and support they need to remain resilient and end up falling further into hardship.

Services in Kent were also seeing an increase in people presenting to them with complex issues for which their specialist organisation could not provide support and they were therefore regularly signposting to other organisations. There was a growing need to implement a secure online referral system that allowed referrals to be made rather than a signpost.

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